If you want to place a large volume order, either companies or individuals, you can request it and consult all your questions by receiving personalized attention through the following email address: [email protected]

The maximum deadline set for deliveries is 3 working days in the peninsula.

For deliveries in the Balearic Islands, Canary Islands, Ceuta and Melilla the term will be 5 to 10 working days from the date of payment of the order.

Exchange:

You must contact us through email [email protected] or by phone +34 923 222 882 - +34 615 215 793

Once we receive the package we will proceed to process the refund of the amount corresponding to the returned products, the period of confirmation of the refund can last 14 working days from the receipt of the return. It is essential to send the products with their original packaging and perfect conditions because if it is not done in this way we will not be able to process the refund of the corresponding amount and the products will be retained in our warehouse.

Changes: Online changes will not be made, including changes in sizes and colors. To process them, you must return the selected products and request a new order for the products you wish to purchase. The maximum term to send your change is 14 calendar days after receiving the order. The operation of refund of the amount of the returned products is exactly the same that takes place in the return process. It is essential to send the products with their original packaging and in perfect condition.

If the cause of change is due to an error of www.sweetsoul.es , You will receive the merchandise or the amount of the product without additional cost.

In case you find a product in poor condition you should contact us through our email: [email protected]

The payment systems used in www.sweetsoul.es are: via credit card (Visa , Master Card and American Express) and PayPal .

If you would like to pay by bank transfer contact us via email [email protected]

All transactions made directly in our web platform are secure and the fastest to process orders. (Mastercard Securecode - Verified by VISA)

The order will not be considered effective until we confirm the corresponding income and, therefore, the delivery terms begin as of this date

SHIPPING FEE ASM-SPAINTIR

*For international shipments or over 90Kg, contact through [email protected]

We will confirm the order through an email, in the same way we will inform you when your order leaves our warehouse and we will provide you with a locator through which you can check the status of your shipment at any time.

Home delivery. Home deliveries are made to all of Spain and Portugal, including the Balearic Islands, Ceuta, Melilla and the Canary Islands.

Sweetsoul.es SI make shipments of orders abroad . If this is your case and you want to buy in our online store please contact us via email [email protected] and we will tell you the steps to follow as well as the method and cost of the shipment.

Orders can not be received in PO boxes or hotels.