1. GENERAL TERMS AND ACEPTATION
These general conditions (hereinafter, the "General Conditions") regulate the use of the Internet portal service (hereinafter, the "Portal") that Productos Cubero SL. (hereinafter, "THE COMPANY") makes it freely available to Internet users.
The use of the Portal attributes the condition of user of the Portal (hereinafter, the "User") and expresses the full and unreserved acceptance of the User of each and every one of the General Conditions in the version published by THE COMPANY at the same time in which the User accesses the Portal. Consequently, the User must carefully read the General Conditions in each of the occasions in which he intends to use the Portal.
The use of certain services offered to Users through the Portal is subject to specific conditions that, depending on the case, replace, complete and / or modify the General Conditions (hereinafter, the "Particular Conditions"). Prior to the use of said services, therefore, the User must also carefully read the corresponding Particular Conditions.
Likewise, the use of the Service is also subject to all warnings, regulations of use and instructions made known to the User by THE COMPANY, which complete the provisions of these General Conditions as long as they do not oppose them.
1a. ENTERPRISE DATA
In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the identification details of the owner of the Web Portal (hereinafter, the "Web") are:
CIF:
B37388477
Place of business:
c/ América 12, Polígono Industrial Los Villares, 37184 Villares de La Reina, Salamanca, España.
Inscripción registro mercantil:
R.E. Salamanca, T. 278, L. 0, Fol. 49, Secc. 8, H. SA 8154, Insc. 1 – C.I.F.: B-37388477
Access to the Website implies the User´s express acceptance of these General Conditions of Use, which may be modified or replaced by the owner at any time and without prior notice.
2. OBJECT
Through the Portal, THE COMPANY provides Users the access and use of various services and content made available to Users by THE COMPANY or by third-party users of the Portal and / or third-party service and content providers (hereinafter, the "Services").
THE COMPANY reserves the right to unilaterally modify, at any time and without prior notice, the presentation and configuration of the Portal, as well as the Services and the conditions required to use the Portal and the Services.
3. TERMS OF ACCESS AND USE OF THE PORTAL
3.1.
Free access and use of the Portal
The provision of the Portal service by THE COMPANY is free for Users and does not require prior subscription or registration of the User. However, the use of some Services can only be done by subscription or registration of the User and / or payment of a price, as expressly indicated in the corresponding Particular Conditions.
3.2.
User Registration
THE COMPANY reserves some of the services offered through the Portal to the registered users of THE COMPANY by completing the register of Users of THE COMPANY, available to users wishing to register in the subscription section of the newsletter service and news. Nevertheless, THE COMPANY makes available to users certain Services whose use requires the completion of additional records by users
In both cases, you agree to select, use and keep your username and password (hereinafter and collectively the "Access Codes") in accordance with the provisions of clauses 3.2.1. and 3.2.2. of these General Conditions.
3.2.2001.
Assignment of Access Passwords
The User will choose and indicate their own Access Codes. The User may not choose as Username words, expressions or graphic-denominative sets that are malignant, abusive, coinciding with trademarks, commercial names, shop signs, social denominations, advertising expressions, names and pseudonyms of publicly or famously relevant characters for whom use is not authorized and, in general, contrary to the law or to the requirements of morality and generally accepted good practices.
The assignment of the Access Keys occurs automatically and the only criterion used for this purpose is the lack of previous Access Keys that are identical to those chosen by the User.
In the absence of choice by the User, the Access Keys will be automatically assigned by THE COMPANY. In such case, the User may at any time change them for any other, always in accordance with the provisions of the previous paragraph.
3.2.2002.
Use and custody
The User undertakes to make diligent use of the Access Codes, as well as not to make their Access Keys available to third parties.
The User agrees to inform THE COMPANY as soon as possible of the loss or theft of the Access Codes as well as any risk of access to them by a third party.
3.3.
Obligation to make proper use of the Portal and the Services
The User agrees to use the Portal and the Services in accordance with the law, these General Conditions, as well as morality and generally accepted good customs and public order.
The User undertakes to abstain from using the Portal and the Services for illicit purposes or effects, contrary to the provisions of these General Conditions, harmful to the rights and interests of third parties, or that in any way may damage, disable, overburden or deteriorate the Portal and the Services or prevent the normal use or enjoyment of the Portal and the Services by Users.
3.4.
Ways for obtaining Content
The User must refrain from obtaining and even trying to obtain information, messages, graphics, drawings, sound and / or image files, photographs, recordings, software and, in general, any kind of material accessible through the Portal or the Services. (hereinafter, the "Content") using means or procedures other than those that, according to the cases, have been made available for this purpose or have been indicated for this purpose in the Web pages where the Contents or , in general, those that are usually used on the Internet for this purpose, provided that they do not entail any risk of damage or disablement of the Portal, the Services and / or the Contents.
3.5.
Correct use of the Contents
The User undertakes to use the Contents in a diligent, correct and lawful manner and, in particular, agrees to abstain from (a) using the Contents in a manner, for purposes or effects contrary to the law, morals and good customs generally accepted or to public order; (b) reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the Contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted; (c) delete, evade or manipulate the "copyright" and other identifying data of the rights of THE COMPANY or its owners included in the Contents, as well as the technical protection devices, fingerprints or any information mechanisms that may contain the content.
3.6.
Use of the Services offered on the Portal in accordance with the Anti-Spamming Policy of THE COMPANY
The User undertakes to make use of the Services in accordance with the Anti-Spamming Policy of THE COMPANY and in particular, undertakes, merely indicative and not exhaustive, to refrain from (i) sending advertising of any kind and communications with purposes of sale or others of a commercial nature to a plurality of people without their prior request or consent, (ii) sending any other unsolicited messages or previously consented to a plurality of people, (iii) sending chains of unsolicited electronic messages nor previously consented, (iv) use distribution lists that can be accessed through the Portal or the Services to carry out the activities indicated in sections (i) to (iii) above, (v) make available to third parties, for any purpose, data collected from distribution lists.
Users affected by the reception of unsolicited messages addressed to a plurality of people may notify THE COMPANY by filling out the Customer Service form
[email protected]
and pointing out the practice in the Comments or Observations section.
3.7.
Introduction of hyperlinks that allow access to the Web pages of the Portal and to the Services
The Users and, in general, those people who intend to establish a hyperlink between their Web page and the Portal (hereinafter, the "Hyperlink") must meet the following conditions:
(a) the Hyperlink will only allow access to the Web pages of the Portal, but may not reproduce them in any way; (b) no hyperlinks will be established with the Web pages of the Portal other than the homepage or first page of the Portal or the Services; (c) a browser or border enviroment will not be created on the Web pages of the Portal; (d) there will be no false, inaccurate or incorrect statements or indications about the Web pages of the Portal and the Services and, in particular, will not be declared or implied that THE COMPANY has authorized the Hyperlink or that it has supervised or assumed any forms the contents or services offered or made available to the Web page in which the Hyperlink is established; (e) exception made of those signs that are part of the same Hyperlink, the Web page where the Hyperlink is established will not contain any brand, commercial name, establishment label, denomination, logo, slogan or other distinctive signs belonging to THE COMPANY ; (f) the Web page in which the Hyperlink is established will not contain information or illegal content, contrary to morality and generally accepted good customs and public order, nor will it contain contents that are contrary to any third party rights.
The establishment of the Hyperlink does not imply in any case the existence of relations between THE COMPANY and the owner of the Web page in which it is established, nor the acceptance and approval by THE COMPANY of its contents or services.
4. PERSONAL DATA
To use some of the Services, Users must previously provide THE COMPANY certain personal data (hereinafter, the "Personal Data"). THE COMPANY will automatically process the Personal Data for the purposes, as well as under the conditions, defined in its Data Protection Policy published in the section of the same name available on the portal.
5. USE OF COOKIE TECHNOLOGY
THE COMPANY uses cookies when a User browses the Web sites and pages of the Portal. Our cookies are only associated with an anonymous user and your computer and do not provide references that allow you to deduce the name and surname of the User. The cookies of THE COMPANY can not read data from your hard drive or read cookie files created by other providers. THE COMPANY encrypts the User's identification data for greater security. Thanks to cookies, it is possible for THE COMPANY to recognize registered Users after they have registered for the first time, without having to register each time they visit to access the areas and services reserved exclusively for them. The User has the possibility to configure his browser to be warned on the screen of the reception of cookies and to prevent the installation of cookies on his hard drive. Please consult the instructions and manuals of your browser to expand this information. To use the Portal, it is not necessary for the User to allow the installation of cookies sent by THE COMPANY, without prejudice to the fact that in such case it will be necessary for the User to register each time he accesses a service that requires prior registration.
6. USE OF THE PORTAL, THE SERVICES AND THE CONTENTS UNDER THE EXCLUSIVE RESPONSIBILITY OF THE USER
The User is aware of and voluntarily accepts that the use of the Portal, the Services and the Content takes place, in any case, under his sole and exclusive responsibility
7. EXCLUSION OF GUARANTEES AND LIABILITY
7.1.
Exclusion of guarantees and responsibility for the operation of the Portal and the Services
7.1.2001.
Availability and continuity, utility and fallibility
THE COMPANY does not guarantee the availability and continuity of the functioning of the Portal and the Services. When it is reasonably possible, THE COMPANY will previously warn of interruptions in the operation of the Portal and the Services. THE COMPANY does not guarantee the usefulness of the Portal and the Services for the performance of any particular activity, nor its infallibility and, in particular, although not exclusively, that Users may effectively use the Portal and the Services, access the different Web pages that form the Portal or those from which the Services are provided.
THE COMPANY EXCLUDES ANY RESPONSIBILITY FOR DAMAGES OF ANY NATURE THAT MAY BE DUE TO THE LACK OF AVAILABILITY OR CONTINUITY OF THE FUNCTIONING OF THE PORTAL AND THE SERVICES, TO THE DEFRAUDATION OF THE USEFULNESS THAT THE USERS HAVE BEEN ABLE TO ATTRIBUTE TO THE PORTAL AND TO THE SERVICES , TO THE FAILURE OF THE PORTAL AND OF THE SERVICES, AND IN PARTICULAR, ALTHOUGH NOT EXCLUSIVELY, TO THE FAILURES IN ACCESSING THE DIFFERENT WEB PAGES OF THE PORTAL OR THOSE FROM WHICH THE SERVICES ARE PROVIDED.
7.1.2002.
Privacy and security in the use of the Portal and the Services
THE COMPANY does not guarantee the privacy and security of the use of the Portal and the Services and, in particular, does not guarantee that unauthorized third parties can not have knowledge of the class, conditions, characteristics and circumstances of the use that Users make of the Portal and of the Services.
THE COMPANY EXCLUDES ALL RESPONSIBILITY FOR DAMAGES OF ANY NATURE THAT COULD BE DUE TO THE KNOWLEDGE THAT CAN HAVE UNAUTHORIZED THIRD PARTIES OF THE CLASS, CONDITIONS, CHARACTERISTICS AND CIRCUMSTANCES OF THE USE THAT THE USERS MAKE OF THE PORTAL AND THE SERVICES.
7.2.
Exclusion of guarantees and responsibility for the Contents
7.2.2001.
Quality
THE COMPANY does not control or guarantee the absence of viruses or other elements in the Contents that may cause alterations in its computer system (software and hardware) or in the electronic documents and files stored in its computer system.
THE COMPANY EXCLUDES ANY RESPONSIBILITY FOR DAMAGES OF ANY NATURE THAT MAY BE DUE TO THE PRESENCE OF VIRUSES OR TO THE PRESENCE OF OTHER ELEMENTS IN THE CONTENTS THAT CAN PRODUCE ALTERATIONS IN THE COMPUTER SYSTEM, ELECTRONIC DOCUMENTS OR FILES OF THE USERS.
7.2.2002.
Lawfulness, reliability and usefulness
THE COMPANY does not guarantee the legality, reliability and usefulness of the Contents.
THE COMPANY EXCLUDES ANY RESPONSIBILITY FOR DAMAGES OF ANY NATURE THAT MAY BE DUE TO THE TRANSMISSION, DISSEMINATION, STORAGE, MAKING AVAILABLE, RECEIVING, OBTAINING OR ACCESSING THE CONTENTS, AND IN PARTICULAR, ALTHOUGH NOT EXCLUSIVELY, FOR DAMAGES AND DAMAGES THAT MAY BE DUE TO (A) THE BREACH OF THE LAW, THE MORAL AND THE GOOD CUSTOMS GENERALLY ACCEPTED OR THE PUBLIC ORDER AS A RESULT OF THE TRANSMISSION, DISSEMINATION, STORAGE, MAKING AVAILABLE, RECEIVING, OBTAINING OR ACCESSING THE CONTENTS; (B) THE INFRINGEMENT OF INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS, BUSINESS SECRETS, CONTRACT COMMITMENTS OF ANY KIND, RIGHTS TO HONOR, PERSONAL AND FAMILY INTIMACY AND PERSONAL IMAGE OF PROPERTY RIGHTS AND ANY OTHER NATURE BELONGING TO A THIRD PARTY AS A RESULT OF THE TRANSMISSION, DISSEMINATION, STORAGE, MAKING AVAILABLE, RECEIVING, OBTAINING OR ACCESSING THE CONTENTS; (C) THE REALIZATION OF ACTS OF UNFAIR COMPETITION AND ILLEGAL ADVERTISING AS A RESULT OF THE TRANSMISSION, DISSEMINATION, STORAGE, MAKING AVAILABLE, RECEIVING, OBTAINING OR ACCESSING THE CONTENTS; (D) THE LACK OF TRUTHFULNESS, ACCURACY, COMPLETENESS, RELEVANCE AND / OR CURRENCY OF THE CONTENTS; (E) THE INADEQUACY FOR ANY KIND OF PURPOSE OF AND THE DEFRAUDATION OF THE EXPECTATIONS GENERATED BY THE CONTENTS; (F) THE NON-COMPLIANCE, DELAY IN COMPLIANCE, DEFECTIVE FULFILLMENT OR TERMINATION FOR ANY CAUSE OF THE OBLIGATIONS CONTRACTED BY THIRD PARTIES AND CONTRACTS CARRIED OUT WITH THIRD PARTIES THROUGH OR ON THE OCCASION OF ACCESS TO THE CONTENTS; (G) THE VICES AND DEFECTS OF ALL KINDS OF THE CONTENT TRANSMITTED, DISTRIBUTED, STORED, MADE AVAILABLE OR OTHERWISE TRANSMITTED OR AVAILABLE, RECEIVED, OBTAINED OR TO WHICH HAS BEEN ACCESSED THROUGH THE PORTAL OR SERVICES.
7.2.2003.
Truthfulness, accuracy, completeness and topicality
THE COMPANY does not guarantee the veracity, accuracy, completeness and timeliness of the Contents.
THE COMPANY EXCLUDES ANY RESPONSIBILITY FOR DAMAGES OF ANY NATURE THAT MAY BE DUE TO THE LACK OF TRUTH, ACCURACY, COMPLETENESS AND / OR CURRENCY OF THE CONTENTS.
7.3.
Exclusion of guarantees and responsibility for the services provided by third parties through the Portal
7.3.2001.
Quality
THE COMPANY does not control or guarantee the absence of viruses or other elements in the services provided by third parties through the Portal that may cause alterations in its computer system (software and hardware) or in the electronic documents and files stored in its computer system.
THE COMPANY EXCLUDES ANY RESPONSIBILITY FOR DAMAGES OF ANY NATURE THAT MAY BE DUE TO THE PRESENCE OF VIRUSES OR THE PRESENCE OF OTHER LEGAL ELEMENTS IN THE SERVICES PROVIDED BY THIRD PARTIES THROUGH THE PORTAL WHICH CAN CAUSE ALTERATIONS IN THE COMPUTER SYSTEM, ELECTRONIC DOCUMENTS OR FILES OF THE USERS.
7.3.2002.
Lawfulness, reliability and usefulness
THE COMPANY does not guarantee the legality, reliability and usefulness of the services provided by third parties through the Portal.
THE COMPANY DISCLAIMS ANY LIABILITY FOR DAMAGES OF ANY KIND ARISING FROM THE SERVICES PROVIDED BY THIRD PARTIES THROUGH THE PORTAL AND IN PARTICULAR BUT NOT EXCLUSIVELY BY DAMAGES ARISING FROM (A) THE BREACH OF THE LAW, MORALS AND GOOD MANNERS GENERALLY ACCEPTED OR PUBLIC ORDER AS A RESULT OF THE PROVISION OF SERVICES BY THIRD PARTIES THROUGH THE PORTAL; (B) THE INFRINGEMENT OF INTELLECTUAL AND INDUSTRIAL PROPERTY, THE SECRETS OF BUSINESS, COMMITMENTS CONTRACTUAL OF ANY KIND OF RIGHTS TO HONOR, privacy PERSONAL AND FAMILY AND THE IMAGE OF THE PEOPLE OF PROPERTY RIGHTS AND ANY OTHER NATURE BELONGING TO A THIRD PARTY AS A RESULT OF THE PROVISION OF SERVICES BY THIRD PARTIES THROUGH THE PORTAL; (C) THE REALIZATION OF ACTS OF UNFAIR COMPETITION AND ILLICIT PUBLICITY AS A RESULT OF THE PROVISION OF SERVICES BY THIRD PARTIES THROUGH THE PORTAL; (D) THE LACK OF TRUTH, ACCURACY, COMPLETENESS, RELEVANCE AND / OR CURRENCY OF THE CONTENTS TRANSMITTED, DISSEMINATED, STORED, RECEIVED, OBTAINED, MADE AVAILABLE ON OR ACCESSED THROUGH THE SERVICES PROVIDED BY THIRD PARTIES THROUGH THE PORTAL; (E) THE INADEQUATE FOR ANY PURPOSE AND THE LACK OF EXPECTATIONS GENERATED BY THE SERVICES RENDERED BY THIRD PARTIES THROUGH THE PORTAL; (F) BREACH, DELAY IN COMPLIANCE, DEFECTIVE OR TERMINATION FOR ANY REASON OF THE OBLIGATIONS CONTRACTED BY THIRD PARTIES AND CONTRACTS MADE WITH THIRD PARTIES IN CONNECTION WITH OR THE OCCASION OF THE PROVISION OF SERVICES THROUGH THE PORTAL; (G) THE VICES AND DEFECTS OF ALL KINDS OF SERVICES PROVIDED BY THIRD PARTIES THROUGH THE PORTAL.
7.4.
Exclusion of guarantees and responsibility for information, content and services and hosted outside the Portal
The Portal makes available to the Users technical link devices (such as, among others, links, banners, buttons), directories and search tools that allow Users to access Web sites belonging to and / or managed by third parties (hereinafter , "Linked Sites"). The installation of these links, directories and search tools in the Portal is for the sole purpose of providing Users with the search for and access to information, content and services available on the Internet.
THE COMPANY does not offer or market by itself or through third parties the information, content and services available on the Linked Sites, nor does it previously control, approve, monitor or make them their own. The User, therefore, must exercise extreme caution in the evaluation and use of the information, content and services existing in the Linked Sites.
THE COMPANY DOES NOT WARRANT OR ASSUME ANY TYPE OF LIABILITY FOR DAMAGES OF ANY KIND WHICH MAY BE DUE TO (A) THE OPERATION, AVAILABILITY, ACCESSIBILITY OR CONTINUITY OF THE LINKED SITES; (B) THE MAINTENANCE OF THE INFORMATION, CONTENT AND SERVICES, EXISTING IN THE LINKED SITES; (C) THE PROVISION OR TRANSMISSION OF THE INFORMATION, CONTENT AND SERVICES EXISTING IN THE LINKED SITES; (D) THE QUALITY, LICITUDE, RELIABILITY AND UTILITY OF THE INFORMATION CONTAINED AND EXISTING SERVICES IN THE LINKED SITES, IN THE SAME TERMS AND TO THE SAME REACH PROVIDED IN GENERAL CONDITIONS 7.2 AND 7.3 REGARDING THE CONTENTS AND SERVICES PROVIDED BY THIRD PARTIES THROUGH THE PORTAL.
7.5.
Exclusion of guarantees and responsibility for the use of the Portal, the Services and the Contents by Users
THE COMPANY has no obligation and does not control the use that Users make of the Portal, the Services and the Contents. In particular, THE COMPANY does not guarantee that Users use the Portal, the Services and the Contents in accordance with these General Conditions and, where applicable, the Particular Conditions that result from their application, or that they do so in a diligent and prudent manner. THE COMPANY also has no obligation to verify and does not verify the identity of the Users, nor the veracity, validity, completeness and / or authenticity of the data that the Users provide about themselves to other Users.
THE COMPANY has no obligation and does not control the use that Users make of the Portal, the Services and the Contents. In particular, THE COMPANY does not guarantee that Users use the Portal, the Services and the Contents in accordance with these General Conditions and, where applicable, the Particular Conditions that result from their application, or that they do so in a diligent and prudent manner. THE COMPANY also has no obligation to verify and does not verify the identity of the Users, nor the veracity, validity, completeness and / or authenticity of the data that the Users provide about themselves to other Users.
8. NO LICENSE
THE COMPANY does not grant any license or authorization of use of any kind on its industrial and intellectual property rights or on any other property or right related to the Portal, the Services or the Contents, unless expressly authorized.
9. REFUSAL AND WITHDRAWAL OF ACCESS TO THE PORTAL AND / OR SERVICES
THE COMPANY reserves the right to deny or withdraw access to the Portal and / or the Services, at any time and without prior notice to those Users who fail to comply with these General Conditions or the Particular Conditions that result from their application.
10. PROCEDURE IN THE EVENT OF CARRYING OUT ILLICIT ACTIVITIES
En el caso de que cualquier Usuario o un tercero considere que existen hechos o circunstancias que revelen el carácter ilícito de la utilización de cualquier contenido y/o de la realización de cualquier actividad en las páginas Web incluidas en o accesibles a través del Portal, y, en particular, de la violación de derechos de propiedad intelectual o industrial (patentes, modelos y dibujos industriales, marcas y nombres comerciales, etc.) u otros derechos, deberá enviar una notificación a LA EMPRESA en la que se contengan los siguientes extremos: (a) datos personales: nombre, dirección, número de teléfono y dirección de correo electrónico del reclamante; (b) especificación de la supuesta actividad ilícita llevada a cabo en el Portal y, en particular, cuando se trate de una supuesta violación de derechos, indicación precisa y concreta de los contenidos protegidos así como de su localización en las páginas Web; (c) hechos o circunstancias que revelan el carácter ilícito de dicha actividad; (d) en el supuesto de violación de derechos, firma auténtica o equivalente, con los datos personales del titular de los derechos supuestamente infringidos o de la persona autorizada para actuar en nombre y por cuenta de ésta; (e) declaración expresa, clara y bajo la responsabilidad del reclamante de que la información proporcionada en la notificación es exacta y del carácter ilícito de la utilización de los contenidos o de la realización de las actividades descritas.
These notifications should be sent to:
(Productos Cubero SL)
c/ América 12, Polígono Industrial Los Villares, 37184 Villares de La Reina, Salamanca, España.
11. DURATION AND ENDING
The provision of the Portal service and of the other Services has, in principle, an indefinite duration. THE COMPANY, however, is authorized to terminate or suspend the provision of the Portal service and / or any of the Services at any time, without prejudice to the provisions of the corresponding Particular Conditions. When it is reasonably possible, THE COMPANY will previously warn the termination or suspension of the provision of the Portal service and of the other Services.
12. LEGAL RIGHT TO WITHDRAW FROM THE PURCHASE. RIGHT OF WITHDRAWAL.
Legal right to withdraw from the purchase. Right of withdrawal
If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods. To exercise the right of withdrawal, you must notify us at PRODUCTOS CUBERO SL (www.sweetsoul.es), c / América 12 Pol. Ind. Los Villares, 37184 Salamanca, Spain or at the telephone numbers +34923222826 - +34668584550, or through From the email:
[email protected], your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You can use the model withdrawal form that appears as an Annex to these Conditions, although its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal
In the event of withdrawal on your part, we will refund all payments received from you, excluding delivery costs to the initial shipping address without any undue delay and, in any case, no later than 14 calendar days from the date in which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction. However, the above, we may withhold the refund until we have received the goods.
You must request the return through a messenger / courier, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
Common provisions
You will not have the right to withdraw from the contract whose object is the supply of any of the following products: - Personalized items. - Goods sealed for health or hygiene reasons that have been unsealed after delivery. Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product / s while they are in your possession. Please return the item using or including all its original packaging, instructions, and other accompanying documents, if any. You can make returns through a messenger / Courier that we will send to your home
Returns via messenger / Courier:
You must contact us so that we can organize the collection at your home. You must deliver the merchandise in the same package that you received it, following the instructions that we indicate, you can request returns through courier / courier, by calling +34923222826 or +34668584550 or through our other contact channels
After examining the article we will inform you if you are entitled to a refund of the amounts paid.
The refund will be made as soon as possible and, in any case, within a period of 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods. The refund will always be made in the same means of payment that you used to pay for the purchase.
If you have any questions, you can contact us through our contact channels or by calling 923222826 - 668584550. Keep in mind that, once the order has been delivered, in case of exercising the legal right of withdrawal, we will not be able to assume the risk of the return package when it refers to causes not attributable to PRODUCTOS CUBERO SL (www.sweetsoul.es). Also, remember that you will be responsible for the content of the return package. In the event that there is an error in the content of the return package not attributable to PRODUCTOS CUBERO SL (www.sweetsoul.es), we will be authorized to pass on the corresponding costs if it is possible to manage the return of the package to your attention. In any case, the rights and actions recognized by current legislation remain safe.
13. APPLICABLE LAW AND JURISDICTION
These general conditions are ruled by the Spanish Law.
THE COMPANY and the User, expressly waiving any other jurisdiction, submit themselves to the Courts and Tribunals of the city of Salamanca (Spain) for any dispute that may arise from the provision of the services subject to these General Conditions. In the event that the User is domiciled outside of Spain, THE COMPANY and the User submit, expressly waiving any other jurisdiction, to the courts of the city of Salamanca (SPAIN).
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